Terms and conditions
1.Returns,
exchanges and refunds: Standard size mattresses / and standard size pillows can be returned to
us within 7 days in as near to the same condition as you received goods. This
means that the goods are returned in full packaging. We will not refund or
exchange your goods unless these conditions are met.
2.
Cancellation:
(A)
You have the right to cancel your contract for the purchase of our
standard size mattresses / and standard size pillows at any time within 7 days,
beginning on the day after you received the goods by informing us either by
email or in writing to us at our address. You will receive a refund for
goods within 30 days. The cost of returning the goods to us is the responsibility
of the customer. We do offer a collection service at a cost of £40 for
mattresses if you would like us to arrange this for you.
(B) If after
the 7 days cancellation period has passed and you are not satisfied with your
purchase you do not have the legal right to return it to us and you would need
to contact us to discuss as each situation will be looked at on an individual
basis.
3. Returns -
Faulty:
In the case
of faulty/damaged goods or part, we will offer to repair/replace/refund
depending on what is reasonable under these circumstances. If you would
prefer to have a refund this may be acceptable but will depend on how long you
have had the goods before notifying us of the fault/damage. We will
request proof of the faulty/damaged goods or part by requesting that you email
images, or we may ask you to send faulty part to us for inspection.
4. Warranty:
In the
unlikely event that a problem should arise due to either faulty material or
poor workmanship, during the first year we will replace any part of the product
that is defective completely free of charge. During the second year,
replacement parts will be free of charge, but will incur a contribution to the
transport costs. In subsequent years, there would be a charge levied for
the replacement of the faulty item. The charges are based on a sliding
scale, the older the item is, the more you would need
to contribute towards the replacement, which would be calculated as follows:
4.1 Bespoke
Adjustable bed mattress Warranty:
10 year warranty on a sliding scale.
3-5 years (40 % of the current retail price)
5-10 years
(80 % of the current retail price)
The mattress
warranty is void if it is found to be a fault from misuse. Examples
of misuse: Subjecting the product to excessive wear and tear e.g jumping on mattress / Use without bed linen, using
mattress on any other bed base surround other than bed base surround purchased
with mattress.
4.2 Bespoke
Adjustable bed Base Surround 10 year guarantee.
Bed Base
surround warranty is void if it is found to be a fault from misuse.
Examples of misuse: Subjecting the product to excessive wear and tear e.g moving/dragging/ the bed without using reasonable care,
sitting on bed whilst in raised position.
All Electrics
come with a 2 year guarantee.
5. Non
Returnable/Refundable Goods Bespoke Adjustable beds / non standard size
mattresses / and non standard size pillows are made to consumers specifications
are excluded from the right to cancel the contract. Any damaged parts
upon delivery will be replaced but must be notified within 24 hours of receipt.
6. Delivery
times:
(a) Bed Sets usually within four weeks (this period may
be extended during sale periods/special offers/holiday periods, etc);
(b) Mattresses usually within one week (this period may be extended during sale
periods/special offers/holiday periods, etc);
(c) Pillows and other small goods usually within one week (this period may be
extended during sale periods/special offers/holiday periods, etc);
(d) If the Company is unable to supply any goods within twelve weeks, the
customer may by registered post cancel the order whereupon the Company shall
refund all monies paid by the customer.
7. The purchaser fully understands and accepts:
(a) That certain body conformity adaptations will take place as the product
adapts to the users particular body size and shape, and duration of use;
(b) Abberley Limited do not warrant any of its
products as being a remedy for any specific medical condition, individual comfort
or support preferences.
8. Bed Base Surround:
(a) Abberley Limited warranty and other
performance guarantees are based on tests conducted on Abberley
Limited mattresses with such bed bases as bed sets and a similar bed base
design is recommended;
(d) The quality of an existing support system is the
responsibility of the consumer;
(e) Using an inappropriate bed base could invalidate your Abberley Limited warranty and all other warranties,
whether express or implied, including, without limitation, the implied
warranties of satisfactory quality and fitness for purpose;
(f) You may be required to provide proof as to the quality of the bed base
being used with your mattress in the event of a warranty claim.